Error message List

UTRADE HK App
Error message Solution
Network failure, please login again Follow the steps:
  1. Quit the app
  2. Switch on & off the wifi and data connection*

    *Using the network from Mainland China:
    Click "Login from Mainland China" on login page

  3. Make sure your internet connection is stable then Re-login
UTRADE Web
Error message Solution
This plug-in is not supported Follow the steps below to enable NPAPI in Chrome:
  1. Enter: chrome://flags/#enable-npapi into your Chrome URL bar
  2. Click the "Enable" link for "Enable NPAPI"
  3. When "Enable" changes to "Disable", click the “Relaunch” button that now appears at the bottom of the page
  4. Login to UTRADE Web again
Duplicate Login Follow the steps to clear the caches/ cookies on the IE browser:
  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history
  2. Make sure to uncheck "Preserve Favorites website data" and check both "Temporary Internet Files" and "Cookies", then click “Delete”
This webpage is not available This is most likely due to your unstable network connection, please follow the steps below:
  1. Ensure stable network connection and correct URL
  2. Make sure your internet connection is stable then Re-login
Updated on 25 May, 2022